Learn conflict Resolution

Are you the sort of person who runs into an obstacle in life and falls to pieces or do you look for the way around the obstacle? maybe you are one of those people who simply plow right through it regardless of who gets trampled on the way.

I have always tried not to let a problem beat me and have searched for solutions. It is not that I am a proactive positive person, in fact I am quite shy and timid so often overcoming difficulties is very hard especially when it involved having to confront another person.

Along the way I have learned some techniques that have helped me get through a confrontation. The main thing is to stay calm and don't get angry or if you do get angry don't show it. When I have had to criticize another person for something they have or have not done I always try to start with something positive to say to that person before introducing the negative that has caused the problem. I always listen when the person is speaking and never interrupt, this way when it is my turn to speak if they interrupt me I can remind them that I had listened to their side and now it was their turn to listen to me without interruption.

One thing I found was that it was important not to attack the person on a personal level but to talk only about the behaviour that offended me. As a workplace supervisor there were often issues that I had to deal with and using these methods I found that people would listen and that the issue was resolved in a short time without any bloodshed or abuse.

The first time I had to do this I was a nervous wreck but with each subsequent confrontation it got easier. You can overcome a lot of things that frighten you by approaching them calmly and quietly and keeping your temper in check. If you would like to learn more about conflict resolution then visit mind tools and learn the skills that will help you overcome the conflicts in your life.